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I welcome you to the official website of the Republican State Enterprise “National coordination center for emergency medicine” of the Ministry of Healthcare of the Republic of Kazakhstan.

Our main goal is to improve the quality and accessibility of emergency medical care in the form of air ambulance to reduce mortality and disablement of the population in the Republic of Kazakhstan. The center operates within the guaranteed volume of free medical care, the procedure for the provision of which is determined by the authorized body in the field of healthcare.

The National coordination center for emergency medicine provides emergency medical and consulting assistance, transportation of patients in serious condition, transportation of medical specialists, transportation of donor tissues, organs and biomaterials by air ambulance. The aircraft and helicopters are certified by the Civil Aviation Committee. The provision of medical equipment and drugs to air ambulance crew is clearly regulated and continuously carried out in accordance with the approved minimum list of equipment and medical products, which allows conducting resuscitation activities both in the air and on the ground. The objectives of air ambulance crew include accompanying the patient during transportation, monitoring, maintaining the stable condition and ensuring patient’s maximum safety on board, taking into account the difficulties that may arise during the flight. All specialists of the Center are highly qualified professionals striving to improve their professional skills, thanks to which each patient is provided with high quality and timely medical care.

The population of Nur-Sultan, Almaty, Shymkent and of all regions of the country is covered by medical care in the form of air ambulance. Such widespread coverage by the air ambulance service will ensure the accessibility of timely and high quality specialized medical care to residents of remote and hard-to-reach areas, preserving the life and health of citizens of the Republic of Kazakhstan.

The grounds for the use of aviation services for the provision of medical care in the form of air ambulance are provided for in the order No. ҚР ДСМ-225/2020 dated November 30, 2020 "On approval of the Regulations for the provision of medical care in the form of air ambulance".

For the entire period of activity since foundation to 2021 (January-September), the number of flights performed by air ambulance reached 20,161:

in 2011 - 323;

in 2012 - 1,005;

in 2013 - 1,355;

in 2014 - 1,875;

in 2015 - 2,149;

in 2016 - 2,192;

in 2017 - 2,210;

in 2018 - 2,351; 

in 2019 - 2,369;

in 2020 - 2,185

in 2021 (9 months) - 2,147.

At the same time, the Center monitors the activities of the ambulance service of the Republic of Kazakhstan. The number of ambulance calls in the Republic of Kazakhstan reached 5,363,664 within 8 months of 2021, of which the number of calls of the 1st category of urgency - 274,523 calls (5.1%), the 2nd category of urgency - 1,581,227 calls (29.5%), the 3rd category of urgency - 1,529,034 calls (28.5%), the 4th category of urgency - 1,978,880 calls (36.9%).

In order to fulfill the instructions of the Head of State to improve the quality and accessibility of emergency medical services and ambulance services, one of the main objectives is to introduce international standards for the provision of emergency medical care. Thus, on the basis of the National coordination center for emergency medicine, an Educational and Training Center was established, whose doctors-instructors conduct large-scale training of medical personnel in international BLS standards, training in ACLS, PALS, PHTLS standards, training for ambulance drivers in Safe Driving Technique etc.

Since 2017 to 30.09.2021 the following number of trainees has been trained: BLS - 4,587; ACLS - 2,164; PALS - 1,466; PHTLS - 1,663; Safe driving - 3,494; Master class on emergency conditions in obstetrics - 5,612; Triage of patients in hospitals - 29; Provision of an intraosseous access with a BIG device - 34; Comprehensive training seminar – 525; ADS (Dispatching Service in Ambulance) - 5; Physiology of flight and transportation of patients - 99; First aid - 5; Master class "Assessment of the organization of work of admission departments of hospitals" - 493.

Also, the Situational Center is actively working 24/7 at the National coordination center for emergency medicine, whose specialists, together with an expert group, conduct on an ongoing basis daily round-the-clock monitoring and analysis of critical patients and patients with acute respiratory viral infections, severe pneumonia, who are being treated in the department of anesthesiology, resuscitation and intensive care in order to take measures to improve the quality of medical care provided by air ambulance.

An expert group consisting of qualified specialists of republican medical organizations, of Nur-Sultan and Almaty, as well as educational and scientific organizations in the field of health care (resuscitation specialists, obstetricians-gynecologists, infectious disease specialists, pulmonologists, cardiologists, nephrologists and others) conducted 1,274 remote medical services.

The main staff specialists of the Situation Center provided over 182,872 remote medical services to critical patients within 9 months of 2021.

In addition, as part of the implementation of order No. 965 of the Ministry of Healthcare of the Republic of Kazakhstan dated December 15, 2017 "Improving the activities of the admission departments of medical organizations providing hospital care in Kazakhstan" the National coordination center for emergency medicine completed monitoring of the implementation of the Pilot project in 18 medical organizations and as part of the execution of the order of the Ministry of Health of the Republic of Kazakhstan dated June 5, 2019 No. 299 "Improving the activities of the admission departments of medical organizations providing hospital care in the Republic of Kazakhstan" - in 30 regional medical organizations providing emergency hospital care.

Moreover, in 2020 the National coordination center for emergency medicine completed monitoring of the implementation of a new format for the activity of admission departments (triage system) in medical organizations providing hospital care within the framework of the Roadmap for improving the organization of medical care in the Republic of Kazakhstan for 2019-2020 No. 582 dated October 24, 2019.

Along with this, the order of the Ministry of Health of the Republic of Kazakhstan dated April 2, 2021 No. ҚР ДСМ-27 "On approval of the Standard for the organization of emergency medical care in the emergency departments of medical organizations providing medical care in inpatient conditions in the Republic of Kazakhstan" has been elaborated and approved.

It should be emphasized that the implementation of the activities of the National coordination center for emergency medicine of the Ministry of Healthcare of the Republic of Kazakhstan will help to preserve life and health of thousands of people, increasing the satisfaction of the population with the accessibility and quality of emergency medical services.

In conclusion, I would like to draw your attention to the "Contact us" section of this website. You may contact us using this section, if you have any questions or suggestions.

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Educational and training center

Chairman’s blog

Bayanbayev Arman Seitkanovich

Chairman of the Board

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