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I welcome you to the official website of the Republican State Enterprise “National coordination center for emergency medicine” of the Ministry of Healthcare of the Republic of Kazakhstan.

Our main goal is to improve the quality and accessibility of emergency medical care in the form of air ambulance to reduce mortality and disablement of the population in the Republic of Kazakhstan. The center operates within the guaranteed volume of free medical care, the procedure for the provision of which is determined by the authorized body in the field of healthcare.

The National coordination center for emergency medicine provides emergency medical and consulting assistance, transportation of patients in serious condition, transportation of medical specialists, transportation of donor tissues, organs and biomaterials by air ambulance. The aircraft and helicopters are certified by the Civil Aviation Committee. The provision of medical equipment and drugs to air ambulance crew is clearly regulated and continuously carried out in accordance with the approved minimum list of equipment and medical products, which allows conducting resuscitation activities both in the air and on the ground. The objectives of air ambulance crew include accompanying the patient during transportation, monitoring, maintaining the stable condition and ensuring patient’s maximum safety on board, taking into account the difficulties that may arise during the flight. All specialists of the Center are highly qualified professionals striving to improve their professional skills, thanks to which each patient is provided with high quality and timely medical care.

The population of Nur-Sultan, Almaty, Shymkent and all regional centers of 14 regions of the country is covered by medical care in the form of air ambulance. Such widespread coverage by the air ambulance service will ensure the accessibility of timely and high quality specialized medical care to residents of remote and hard-to-reach areas, preserving the life and health of citizens of the Republic of Kazakhstan.

The grounds for the use of aviation services for the provision of medical care in the form of air ambulance are provided for in the order №. KR DSM-225/2020 "On approval of the regulations for the provision of emergency medical care, including air ambulance service" .

For the entire period of activity since foundation to 2020 (January-June), the number of flights performed by air ambulance reached 16,888:

in 2011 - 323;

in 2012 - 1005;

in 2013 - 1355;

in 2014 - 1875;

in 2015 - 2149;

in 2016 - 2192;

in 2017 - 2210;

in 2018 - 2351;

in 2019 - 2369;

in 2020 - 1059 (January-June).

At the same time, the Center monitors the activities of the ambulance service of the Republic of Kazakhstan. 

In order to fulfill the instructions of the Head of State to improve the quality and accessibility of emergency medical services and ambulance services, one of the main objectives is to introduce international standards for the provision of emergency medical care. Thus, on the basis of the National coordination center for emergency medicine, an Educational and Training Center was established, whose doctors-instructors conduct large-scale training of medical personnel in international BLS standards, training in ACLS, PALS, PHTLS standards, training for ambulance drivers in Safe Driving Technique etc. Since 2017 to 30.06.2020 the following number of trainees were trained: BLS - 3880; ACLS - 1672; PALS - 1235; PHTLS - 1662; Safe driving – 3053; Master class on emergency conditions in obstetrics - 5225; Triage of patients in hospitals - 29; Provision of an intraosseous access with a BIG device 34; Comprehensive training seminar - 5.

In order to reduce the mortality rate in the Republic of Kazakhstan, a Situation Center for monitoring critical patients was created on the basis of the National coordination center for emergency medicine. The organization of the activities of the Situation Center will make it possible to increase the accessibility of emergency medical care regardless of the place of residence, to ensure the monitoring of the health status of emergency patients in remote areas, to ensure the reliability of the analysis of the situation and the development of management decisions in the event of emergency situations and conditions that threaten the life and health of the patient, to organize telemedicine consultations with the participation of highly qualified specialists from leading specialized medical centers to provide consultative and diagnostic assistance to critical patients in regional medical organizations.

Additionally, telemedicine consultations are carried out in the National coordination center for emergency medicine for patients with coronavirus infection and pneumonia on an ongoing basis. Consultations and case conferences are carried out in real time and in delayed delivery mode by remote consultation. To date over 11,468 telemedicine consultations have been held by medical specialists. 

In addition, as part of the implementation of order No. 965 of the Ministry of Healthcare of the Republic of Kazakhstan dated December 15, 2017 "Improving the activities of admission wards of medical organizations providing hospital care in Kazakhstan" the National coordination center for emergency medicine completed monitoring of the implementation of the Pilot project in 30 regional medical organizations providing emergency hospital care. At present, the National coordination center for emergency medicine continues to conduct quarterly monitoring of the implementation of a new format for the activity of admission wards (triage system) in medical organizations providing hospital care within the framework of the Roadmap for improving the organization of medical care in the Republic of Kazakhstan for 2019-2020 No. 582 dated October 24, 2019. Along with this, a draft order "Standard for the organization of emergency medical care in the emergency departments of medical organizations providing hospital care" was elaborated. This project was submitted for the approval to the authorized body.    

It should be emphasized that the implementation of the activities of the National coordination center for emergency medicine of the Ministry of Healthcare of the Republic of Kazakhstan will help to preserve life and health of thousands of people, increasing the satisfaction of the population with the accessibility and quality of emergency medical services.

In conclusion, I would like to draw your attention to the "Contact us" section of this website. With this tool, you can contact us if you have any questions or suggestions.

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